WebOps Support Specialist

Position Type: Mid Level
Location: Remote — Denver, CO
Salary: $55,000 – $80,000 annually
Employment Type: Full-time
Closes: July 2026

The WebOps Support Specialist is a technical and client-facing role delivering exceptional service, hands-on execution, and operational discipline across a portfolio of web clients. Reporting to the Director of Project Management, this position sits at the intersection of client service and communication, internal communication and operations, upselling and scope management, and technical execution using AI.

Client Service & Communication

Client Relationships

Build and maintain strong, long-lasting client relationships by understanding and anticipating their unique needs and objectives. Develop a deep understanding of our clients’ businesses to provide strategic insights and recommendations.

White-Glove Service Delivery

Provide a best-in-class service experience. Keep all client interactions professional, empathetic, and solution-oriented.

Communication Standards

Communicate quickly, clearly, and frequently, so clients never have to wonder about the status of their requests.

Proactive Client Engagement

Maintain a consistent rotation of outreach to assigned clients, providing valuable recommendations to enhance their digital presence. Identify and address opportunities such as resolving ADA compliance issues, updating outdated plugins/modules, improving site performance, and implementing security best practices.

Technical Advocacy

Act as a trusted advisor to clients, translating complex technical concepts into actionable business insights.

High Availability & Responsiveness

Maintain a consistent and reliable presence for clients, managing expectations effectively while addressing urgent needs with priority and precision.

Internal Communication & Operations

  • Manage a high-volume, fast-moving workload with operational discipline, prioritizing effectively across competing requests, and contributing to streamlined internal processes that make the team faster without sacrificing quality.
  • Problem-solve with a proactive and solution-oriented approach.
  • Develop meeting agendas, minutes, and action items for your client and internal strategy meetings.
  • Facilitate day-to-day communication and provide clarity on assigned projects/tasks between internal team members and clients.
  • Facilitate smooth onboarding and management of new clients.
  • Promote the expansion of business with existing clients and develop new business opportunities.
  • Record your time on a daily basis.

Upselling & Scope Management

Budget Management

Actively monitor client budgets. Identify potential overages early and proactively alert the Director of Project Management and clients to maintain financial alignment.

Strategic Allocations

Assign the appropriate internal or contractor resources to tickets based on skill set, budget constraints, and project priority for the most cost-effective execution.

Revenue Protection

Scrutinize ticket scopes and estimates to prevent scope creep and confirm that all work performed is accurately captured and billed.

Contract Alignment

Keep all resource allocations and technical tasks aligned with the specific terms and hour caps defined in client service agreements.

Estimating

Analyze new and existing work to help build accurate technical estimates for smaller fixed-fee projects and/or larger Statements of Work (SOWs).

Technical Execution Using AI

Technical Execution

Execute technical tasks utilizing AI that do not require a Senior Developer, including:

  • Understanding and updating HTML and CSS
  • Using AI tools to perform development-level work, building pages, writing and editing code, and solving technical problems independently
  • Adding/updating site content and assisting with content migrations
  • Completing marketing development requests
  • QAing code functionality and completing further development, if needed
  • Managing code deployments for completed tickets after passing QA and client UAT
  • Assisting with the work of larger web development projects as needed
  • Assisting with hosting migration projects, including stakeholder communications, technical coordination, and high-level migration planning and execution

Rigorous QA

Participate in the Quality Assurance process, delivering zero-defect handoffs before client UAT.

Required Skills & Education

Education

Bachelor’s degree in a STEM or related field, or an equivalent combination of education and hands-on experience.

Experience

Minimum 4 years of agency-side experience in project management, web development, or a related discipline, with direct exposure to the full web/software development lifecycle.

Client & Communication Skills

  • Proven ability to build and maintain strong client relationships at all levels
  • Clear, confident communicator who can translate technical concepts into plain business language
  • Comfortable presenting to and negotiating with clients on scope, timelines, and budgets
  • Responsive and professional across all client and internal interactions

Technical Skills

  • Proficiency in HTML, CSS, and CMS platforms
  • Hands-on experience with web QA, code deployments, and content migrations
  • Demonstrated ability to apply AI tools to technical execution and workflow efficiency
  • Working knowledge of web performance, ADA compliance, security best practices, and plugin/module management

Project & Operational Skills

  • Strong organizational skills with the ability to manage multiple concurrent requests and priorities
  • Experience building accurate estimates and scopes of work for fixed-fee and SOW-based engagements
  • Ability to identify and prevent scope creep, monitor budgets, and align work to contract terms
  • Collaborative team player who can also work independently with minimal direction

Soft Skills

  • Strong problem-solving instincts with a proactive, solution-oriented approach
  • Adaptable and composed in a fast-moving, high-volume environment
  • Self-starter with a consistent, reliable presence for both clients and internal teams

A criminal background check is required for this position.

Fruition Benefits Summary

  • Work/life balance — opportunities for flex schedule and remote work
  • Flexible paid time off policy
  • Health insurance, including medical, dental, and vision (partial employer-paid medical)
  • Life insurance, short- and long-term disability, and supplemental voluntary benefits
  • 401(k) with company match
  • Parental leave
  • Sabbatical
  • Ongoing training and development
  • Employee social and fundraising events

Salary Range

$55,000 – $80,000 total annual on-target earnings (base salary plus bonus), commensurate with experience, skills, education, and/or training.

Anticipated date when this opportunity is closed or filled: July 2026.